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Frequently Asked Questions


Rentals


What types of rentals do you offer?

We offer bike rentals (including helmets and locks), kayak rentals, paddleboard rentals, and Maui Water Mat (Lilly Pad) rentals.



How long can I rent equipment for?

Rental periods can vary. We offer hourly, daily, and sometimes multi-day rental options. Please inquire about specific equipment when you contact us or visit the store.



Do I need to reserve rentals in advance?

While walk-ins are welcome, we highly recommend reserving equipment in advance, especially during peak season or for specific items, to ensure availability. You can call us to make a reservation.



What is your cancellation policy for rentals?

Please inquire about our cancellation policy when you make your reservation.



Do I need to leave a deposit for rentals?

Depending on the item, a security deposit may be required. This will be returned to you upon the safe return of the equipment.



Is identification required for rentals?

Yes, a valid government-issued photo ID is required for all rentals.

Outpost Sports South Haven




Retail


What types of products do you sell?

We carry a wide range of outdoor gear, including bikes, kayaks, paddleboards, Lilly pads, clothing for men, women, and children, shoes, and various accessories like hats, sunglasses, and sunscreen. We also have beach toys, outdoor toys, kites, and winter gear such as gloves, snowshoes, and sleds.



What brands do you carry?

At Outpost Sports South Haven, we're proud to offer a wide selection of brands to equip you for all your outdoor adventures. Our current inventory includes well-known names like The North Face and Patagonia, both recognized for their high-quality, durable outdoor apparel and gear, often commanding a premium price point due to their performance and ethical manufacturing practices. We also carry popular footwear brands such as Birkenstock and Oofos, known for their comfort and support. For eyewear, you'll find top brands like Maui Jim and Oakley, which offer advanced lens technology and stylish designs.

Please note that our inventory may vary, so feel free to visit us in-store at 114 Dyckman Avenue, South Haven, or give us a call at (269) 637-5555 for the most up-to-date information on availability.



What is your return policy for retail purchases?

We want you to be happy with your purchase. Please see our return policy (also available in-store) for details on returns and exchanges.



Do you offer bike repairs or maintenance?

Currently, our primary focus is on retail and rentals. However, we may offer minor adjustments. Please contact us to inquire about specific repair needs.




Location Specific


Where are good places to bike around South Haven?

South Haven and the surrounding area offer several scenic routes. We can provide some recommendations based on your desired difficulty and distance.



Are there local lakes suitable for kayaking or paddleboarding?

Yes, there are several beautiful lakes in the South Haven area perfect for water activities. We can offer suggestions based on your experience level.



Do you have gear suitable for the winter activities around South Haven?

Absolutely! We carry winter gloves, snowshoes, sleds, and other items to help you enjoy the snowy season in our area.




General


Where are you located?

We are located North of the drawbridge in South Haven, Michigan. 114 Dyckman Avenue, South Haven, MI 49090



What are your operating hours?

Our store hours vary by season. Please check our website or call us for the most up-to-date hours.



Do you offer gift cards?

Yes, we do! Gift cards make a great present for any outdoor enthusiast. You can purchase them in-store.



What payment methods do you accept?

We accept cash, Visa, Mastercard, American Express, and Discover.